Shipping policy

Shipping Destinations

We currently ship within Canada only.
At this time, international shipping is not available.

⏱️ Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

🚚 Delivery Time

Once your order has been shipped, estimated delivery times are:

  • Canada: 3–7 business days

Please note that delivery times are estimates and may vary depending on the carrier, destination, or circumstances beyond our control (weather conditions, peak seasons, etc.).

💰 Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and order weight.

  • Free shipping promotions may be offered from time to time and will be clearly displayed on our website.

📮 Shipping Carriers

We work with trusted carriers such as:

  • Canada Post

  • Other local or national carriers, as needed

🔎 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, when available.

❗ Shipping Issues

If your package is lost, damaged, or delayed:

  • Please contact us at [your customer service email] within 7 days of the expected delivery date.

  • We will do our best to resolve the issue promptly.

📬 Incorrect Address

Mserf is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.